VISITOR SERVICES ASSOCIATE
position description

The Visitor Services Associate (VSA) is one of a staff team who provide welcoming and informative first contact with all visitors including walk-up guests, tour groups, school groups, annual members, program audience members, and VIP's. It is The CJM’s goal to ensure a best in class experience to each visitor immediately upon arrival to The Museum and throughout their stay.

The ideal candidate for this position will be a dependable individual with strong interpersonal and communications skills. Hours will be scheduled in advance primarily between 10:30am and 5pm on Thursdays through Tuesdays. Hours are not expected to exceed 20 per week. Weekend shifts and some evenings and holidays will be required. 

Position: Visitor Services Associate  

Department: Marketing and Communications

Reports To: Visitor Services Manager

Status: Regular, Part-Time, Non-Exempt

Essential Responsibilities
  • Handle visitor access and hospitality at the reception desk and coatroom; administer lost and found, receive and relay visitor feedback; and provide visitor orientation to The Museum and surrounding areas.
  • Sell Museum admission tickets; process new and renewal memberships through a computer-based POS system. Process credit card payments, coupons and cash transactions.
  • Answer questions and provide in-person guidance to public visitors in The Museum and occasionally via e-mail. Resolve and document general complaints from guests and members.
  • Stay abreast of current and upcoming exhibitions, programs, and marketing campaigns.
  • Monitor the visitor experience to ensure that requests and special needs are met; provide way-finding; and help visitors have an enjoyable and rewarding experience.
  • Ensure visitor security and safety, coordinating any issues with other Visitor Services and Security personnel.
  • Help maintain clean and organized public spaces; and assist with managing crowds at events and equipment or other facilities concerns as appropriate. 
Minimum Qualifications
  • College degree preferred or equivalent combination of education and relevant work experience
  • 2-4 years experience in customer service, visitor services, retail or tourism environment
  • Excellent customer service and communication skills (verbal and written)
  • Good organizational and accounting skills with a strong attention to detail
  • Computer proficient, knowledge of online ticketing systems a plus
  • Professional and cordial demeanor required
  • Enthusiastic, dependable, and flexible
Physical Requirements
  • Ability to remain standing or sitting for up to four hours
  • Ability to climb, bend and stoop
  • Physically capable of responding to emergency situations such as assisting in building evacuation
  • Ability to work weekend days and holidays, and some evening hours
  • Ability to lift up to 15 pounds
how to apply

Send cover letter and resume to:

The Contemporary Jewish Museum

Email: jobs@thecjm.org

Please indicate “Visitor Services Associate” in the subject line. No phone calls please.

The Contemporary Jewish Museum is an equal opportunity employer.