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EVENTS MANAGER
Position Summary

The Contemporary Jewish Museum (The CJM) seeks an energetic, communicative, and creative individual to deliver successful event experiences for event rental clients, donors, and other partners who utilize space in The Museum. The Event Manager supports The CJM's efforts to expand space utilization strategies, including the growth of its corporate and non-profit event rentals and goals to steward lifecycle clients and other space engagements on an ongoing basis.

The individual in this position plays a key role in the marketing and sales of The Museum’s event spaces, promoting the venue as a cultural and architectural destination, building relationships with prospective rental clients, and negotiating and managing strategic vendor relations. This role will collaborate across departments, including the Development department, to forge deeper relationships with existing donors and clients, generate return visits, new revenue streams and/or partnership opportunities.

Responsibilities of the Events Manager include managing space inquiries with current and prospective clients, coordinating internal and external (vendor/client) logistics, assisting with day-of event execution, communicating across internal departments to plan space usage and activation, ensuring compliance with CJM policies, and providing a high level of customer service while representing The Museum in all these interactions.

In addition, The Museum seeks team members with an interest in and commitment to its mission and core values, including its beliefs in anti-racism, diversity, equity, access, and inclusion.

Position: Events Manager
Department: Operations
Reports To: Director of Site Operations and Planning
Status: Full-time, Non-exempt
Location: The CJM, San Francisco, California
Hourly Rate: $30

Essential Job responsibilities

Event Rentals and Logistics

  • Support the Events, Facilities, Security, Exhibitions and Development teams in all areas related to venue rentals, planning, and onsite events management
  • Respond to initial inquiries and requests for information; schedule and conduct site visits
  • Help develop and prepare floor plans, catering coordination, staffing requirements, and any other production goals for clients
  • Share event rental logistics and coordinate with all other departments at The CJM to successfully integrate rentals within our overall schedule of exhibitions, public programming, and education commitments
  • Facilitate a timely and comprehensive contract process with rental clients, working closely with the Director of Site Planning and Operations and Chief Operating Officer to identify and evaluate any modifications to standard templates or policies
  • Coordinate pre-event load-in, set-up, and load-out with event vendors, including caterers, production, and AV companies. Provide onsite coordination and troubleshooting during events as necessary
  • Help enforce, review and update The Museum’s guidelines regarding use of the facilities and rules for the protection of art; ensure compliance by rental clients, event planners, and vendors
  • Generate client invoices and follow up to ensure timely payments
  • Serve as the Operations department lead for scheduling; attend and co-lead logistics team meetings
  • Work collaboratively with The CJM’s approved caterers to ensure successful execution of all events they support
  • Schedule and partner with Museum’s part-time AV technicians to arrange for support of on-site events that require the use of The CJM’s AV systems
  • Supervise day-of Event Coordinators; recruit, hire and train additional Event Coordinators as needed, and schedule Event Coordinators or other part-time temporary staff as necessary for events, including load-in and load-out

Business Development, Revenue, and Sales

  • Work collaboratively with the Director of Site Operations and Planning and Chief Operating Officer to steward client relationships and solicit new prospects and opportunities for The CJM
  • Help implement new lead generation strategies; identifying and pursuing target markets by monitoring venue and community demographics; and conducting outbound sales campaigns to drive venue visibility
  • Support initiatives and promotional planning to build visibility and cultivate relationships with corporations and associations, including community groups, event/wedding planners, destination management professionals, hotels, caterers, and other event vendors who have conducted business at The CJM, or are interested in developing business at The Museum's site
  • Maintain a close working relationship with each external client or event agency, including meeting and greeting the event organizer and following up with the event hosts to ensure satisfaction and maximize referrals
  • Partner with CJM teams on integrated marketing campaigns including social media outreach, web advertising, and reaching new prospective clients
  • Actively prospect and develop new business with creative outreach, hosting onsite tours/lunches, attending local tradeshows, networking and industry events
  • Maintain The CJM’s catering policies and cultivate new relationships with area caterers and beverage vendors who can expand our client base
Minimum qualifications

Education and Experience

  • Associate or Bachelor’s Degree or equivalent work experience
  • At least three–five years of related work experience with event/venue rentals, hospitality, and sales-driven environment
  • Proven sales and/or customer service experience; museum or institutional experience desirable

Knowledge, skills, and abilities

  • Ability to deal effectively, tactfully, and courteously with co-workers and clients, vendors, Museum members, donors, and the public
  • Excellent phone demeanor and customer service
  • Highly organized, strong administrative and conflict resolution skills, diplomacy and tact
  • Able to exercise sound judgment, poised and confident, with the ability to successfully manage competing priorities
  • Exposure to working with legal contracts and resource budgets a plus
  • Excellent problem-solving skills and sound judgment
  • Familiarity with digital floor planning tools (Adobe, Publisher) and scheduling software desirable
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Other

  • Flexibility to work some evenings and weekends depending on The CJM’s calendar of event rentals, exhibitions openings, and fundraising events
How to Apply

SEND A COVER LETTER AND RESUME TO:

The Contemporary Jewish Museum

Email: jobs@thecjm.org

Please indicate “Events Manager” in the subject line

The Contemporary Jewish Museum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin or ancestry, age, marital or domestic partner status, sex, genetic information, sexual orientation, gender identity, status as a protected veteran, status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Pursuant to the San Francisco Fair Chance Ordinance, The CJM will consider for employment qualified applicants with arrest and conviction records.