The Contemporary Jewish Museum (The CJM) seeks a Visitor Experience Specialist (VES) team member who provides welcoming and informative first contact with visitors, including walk-up guests, tour groups, school groups, annual members, program audience members, and VIPs.  The CJM strives to offer a best-in-class experience to each visitor immediately upon arrival and throughout their stay.

The ideal candidate for this position will be a dependable individual with strong interpersonal and communications skills. As a Regular Part-time employee, a regular schedule, not to exceed 20 hours per week, will be developed and set between the individual in this role and the Visitor Experience Manager. Date and shift times will be established with consideration to exhibition and tour schedules and other Museum events.

• Handle visitor access and hospitality at The CJM’s Shenson Welcome Center and throughout The CJM’s lobby and free zone, including providing visitor orientation to The Museum and surrounding areas.
• Sell Museum admission tickets and new and renewal memberships through a computer–based POS system, including processing credit cards payments, coupons and cash transactions.
• Engage with Museum visitors around The CJM Shop and transact sales of exhibition catalogs and other merchandise.
• Answer questions and provide in-person guidance to visitors in The Museum and occasionally via email; resolve and document general complaints from guests and members.
• Stay informed about current and upcoming exhibitions, programs, and marketing campaigns.
• Monitor the visitor experience to ensure that requests and special needs are met, provide way-finding, and create an enjoyable and rewarding experience for visitors.
• Ensure visitor security and safety, coordinating any issues with other Visitor Experience and Security personnel.
• Help maintain clean and organized public spaces, and assist with managing crowds and equipment at events.

• Bachelor’s Degree or equivalent combination of education and relevant work experience.
• Minimum one year of experience in customer service, visitor services, retail or tourism environment.
• Excellent customer service and communication skills (verbal and written).
• Organizational and accounting skills with a strong attention to detail.
• Computer proficient, knowledge of online ticketing systems a plus.
• Professional and cordial demeanor.
• Enthusiastic, dependable, and flexible.
• Commitment to the mission and core values of The CJM.

• Capable of responding to emergency situations such as assisting in building evacuation.
• Ability to work on weekend days, holidays, and some evening hours.